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Directory Indexes
Scenario: When the client wants to set up their own index pages enabling clients to tell their visitors' browsers which page to load as...
Last Modified: 2008-02-15 Number of views: 645
Guard Signups
Scenario: End user’s signing up to a plan without the knowledge of the reseller. Solution:   This tends to happen when end users signup...
Last Modified: 2008-02-15 Number of views: 851
Installing SSL's
v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} ...
Last Modified: 2009-06-16 Number of views: 469
PHP versions - finding out what your site is using and how to switch versions
PHP versions - finding out what your site is using and how to switch versions The major versions of PHP currently in use on our systems are 4 & 5.  Minor...
Last Modified: 2007-05-18 Number of views: 472
Redirect URL
Scenario: If the reseller wants to redirect to another website. Solution: There are may ways to do this. These are: A) Through the CP. B) Through the...
Last Modified: 2009-12-16 Number of views: 574
Reverse DNS and email
(Taken from AOL) Reverse DNS is a way of associating an IP address with its domain name. The reverse DNS identifier is contained in the PTR portion of the IP Zone...
Last Modified: 2007-04-13 Number of views: 456
Spam Setting Options
Users can choose from two options "Spam check level" and "MaxScore level" to determine the level that mails would be marked as spam. Only one can be defined for each...
Last Modified: 2008-02-15 Number of views: 480


Common Reseller Questions (17)
Information on how to solve common issues that resellers have.
Control Panel Branding (4)
Information on how to Brand your Control Panel interface
Email (2)
Email settings, bounce messages etc
Using the support system (2)
Logging tickets Setting proiroties Expected response times Accessing knowledge base
       


Most Viewed Articles
Customer wants mail to go to their Exchange Server
Scenario: Customer no longer wants mail to go to the shared mail servers but would like it redirected directly to his exchange server. Solution: Firstly you...
Advanced (ish) SPF
SPF - Sender Policy Framework - Advanced (well a little more advanced than basic!) So we have set-up SPF for a 'default' domain example, now we want to move on to a...
Guard Signups
Scenario: End user’s signing up to a plan without the knowledge of the reseller. Solution:   This tends to happen when end users signup...
HORDE - Unable to Retrieve Email Quota
Scenario When logging into Horde and you get the message: "Unable to Retrieve Quota" and you can't view any emails. Solution. This error is caused...
How To View Billing Statements
To see your charges by billing profiles for one account, select Billing Statement in the Billing menu. Balance shows how much money you have on your balance. A...
Brand your CP with your own images/logos
Scenario: You wish to add your own logos/colours/images to the CP Solution: Login to your  Admin Account, go to Look and Feel / Corporate Logo - here you...
Directory Indexes
Scenario: When the client wants to set up their own index pages enabling clients to tell their visitors' browsers which page to load as...
Quick guide on how to set-up your Reseller Account
So you have just received an email from Altaire welcoming you in and giving you a long list of things...
How can I protect a folder on my site?
Scenario: You want a folder protected so that you have to log in to view the contents. Solution: You can protect a folder by doing the following: - Login...
What is the path to Perl/Sendmail?
Perl path is: /usr/bin/perl Sendmail path is: /usr/sbin/sendmail
Basic SPF
SPF - Sender Policy Framework. SPF is a relatively new way of reducing the amount of spoofed mail being sent around the world. It works by adding a DNS TXT record to...
New Instant Alias not working
Scenario: You've just added a site, and want to check the content using the site instant alias. When you go to the instant alias, you get the default web utilities...
Redirect URL
Scenario: If the reseller wants to redirect to another website. Solution: There are may ways to do this. These are: A) Through the CP. B) Through the...
AntiSpam Protection
AntiSpam Protection AntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The system doesn't delete messages recognized as spam. It...
How do I create a Control Panel for my customers?
Scenario: You have a customer that wants to be hosted by you and wants to be able to manage his domain(s) himself, upload his own site and create his own mailboxes...
Most Recent Articles

 
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