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Customer wants mail to go to their Exchange Server Scenario: Solution: Once logged in go to Domain Settings / Domain Info - If applicable select the domain you want to edit then select DNS configuration. In the DNS config screen click on the link "Add DNS A record" (if this option is not available then you will need to edit the plan the user is on and enable "Custom DNS Record". On the screen that is loaded enter a relevant name (exchange is always good to use!) and in the Data field add the customers IP address then press submit. Once submitted you will return to the DNS config page where you will see the A record that you have just added, from here click on the "Add DNS MX record" link On the screen that is loaded leave the name field blank, in the first Data field add a priority* and in the second, larger, Data field add the name of the previosuly created A record (so if you called the record exchange then you will put exchange.domain.com) then submit. Once submitted you will return to the DNS config page where you will see the MX record that you have just added, once this has been done then your customer will start to receive mail direct to there mail server. *priority is a number set to determine where mail goes to and in what order, lowest number first. Default for our mail servers is 10. If your customers require a backup so that if they have a problem with there exchange server then mail is picked up by our servers then we would reccomend that you set the priority of the nw record to 5 this way if a failure occurs mail will still be collected, the customer will need to use a POP3 downloader on there exchange server to pickup the missed mail. If the customer doesnot require any failover then you can remove the default MX records and set the priority to the default of 10. *You can’t add MX records directly by referencing an IP address as MX records can’t contain IP addresses within their DNS entries. In order to add the custom mail record we would need to add an A record to the DNS. From this A record we would then reference the MX record.Example:
Prerequisites: A) Our custom mail server is on the IP address: 123.456.789.101 and this is our exchange server. B) The domain name is mydomain.com 1) First add an A record: Our A record would need to point to 123.456.789.101 with the alias. Therefore we will call the alias: exch.mydomain.com to point to 123.456.789.101. DNS A records are added by clicking on the “Add DNS A Record” Link. 2) Then add the MX record: Our MX record will be referenced as mydomain.com. Therefore we would add the MX record as: mydomain.com to point to exch.mydomain.com. DNS MX records are added by clicking on the “Add DNS MX Record” Link. DNS configuration Zone: mydomain.com Name TTL Class Type Data
Restore default A records Custom A Record exch.mydomain.com 86400 IN A 123.456.789.101 Add DNS A Record Built in MX records mydomain.com 86400 IN MX 10 mail.mydomain.com Restore default MX records Custom MX records Add DNS MX Record
Restore default CNAME records Built in TXT records Restore default TXT records Link: |
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